Privacy Policy for Michael’s Certified Air

This Privacy Policy explains how Michael’s Certified Air, Inc. collects, uses, protects, and discloses personal information obtained through our website, phone calls, email communications, text messages, and HVAC services. By using our website or contacting us, you consent to the practices described below.

How We Collect Your Personal Information

We collect personal information when you:

  • Submit forms on our website
  • Contact us by phone or email
  • Request service or schedule appointments
  • Sign up for SMS notifications
  • Interact with our website through cookies and similar technologies

What Personal Information We Collect

The personal information we collect may include:

  • Name
  • Phone number
  • Email address
  • Mailing or service address
  • IP address
  • Browser and device information
  • Communication preferences

How We Use Your Personal Information

We use your information to:

  • Provide HVAC services
  • Respond to inquiries
  • Schedule appointments
  • Send service updates and reminders
  • Process payments
  • Improve our website and customer experience
  • Send marketing communications where permitted

How and Why We Share Data

We may share your information with trusted service providers who assist in operating our business, such as payment processors or communication platforms.

We do not sell your personal information to third parties.

We may also disclose information:

  • When required by law
  • To comply with legal processes

To protect the rights, property, or safety of Michael’s Certified Air, Inc.

SMS Consent

By providing your phone number and opting in, you agree to receive SMS messages from Michael’s Certified Air, Inc. These messages may include:

  • Appointment confirmations and reminders
  • Scheduling and service updates
  • Customer support communications
  • Marketing and promotional messages

Opt-Out & Support

  • Reply STOP to opt-out at any time.

  • Reply HELP for support.

  • Message and data rates may apply.

  • Messaging frequency may vary.

Your phone number and SMS consent will never be shared or sold to third parties or affiliates for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Track website performance and analytics
  • Remember user preferences

You may disable cookies through your browser settings.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. Access to personal data is limited to authorized personnel only.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications

To exercise your rights, please contact us using the information below.

Contact Information

Michael’s Certified Air, Inc.
 1037 W Graaf Ave
 Ridgecrest, CA 93555
 Phone: (760) 608-7957
 Email: [email protected]